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Compub
Compu-b
The Challenge
With 6 stores around Ireland, plus one in London, Compu b is Ireland's leading Apple Premium Reseller, also offering Business-to-Business services including technical support and communications advice. Business-to-Business Manager Jonny Kenyon says, “We're a very dynamic company, our workforce is spread all over Ireland so communications is an incredibly important part of it.” After 20 years in business, Compu b had a diverse IT infrastructure, encompassing a number of different service providers. When tasked with updating this IT infrastructure, Service Manager Tony Stott says, “One thing we identified very quickly was that we wanted a unified system, a system that worked seamlessly together" … [another] of the key aspects highlighted was [that] the budget available for the upgrade was quite small.”
The Solution
Compu b approached Blueface, Ireland’s leading cloud-telephony provider, and decided to partner with them to deploy a VoIP phone solution that could be incorporated with their Kerio Operator software across their multiple locations throughout Ireland.
Value
Blueface worked with Compu b to assess needs and budgetary considerations in designing a suitable system for Compu b. This partnership approach has resulted in the deployment of a custom-built solution which includes integrated telephony services, voicemail services and fax services and which has reduced and simplified the billing of voice communications, while offering advanced features typically associated with large-enterprise phone systems, ie conference calling, applications include Busy Lamp Field (BLF), auto attendant and call interception, as well as more common features such as call forwarding, call pickup, call parking, call recording, ring groups and office voicemail-to-email.
Kerio Operator uses Compu b’s existing data network with the industry standard SIP (Session Initiation Protocol) to transmit and manage calls on the Blueface Network. With this solution, the management of the phone system has now shifted from a specialised IP telephony expert to Compu b’s in-house IT administrator and previously complex and time-consuming tasks like adding/changing/deleting office phone extensions can be done quickly and without expert help, helping users to keep costs down. The Blueface technical and accounts teams, led by a dedicated account manager, are also available to provide first-class customer-support to Compu b in addressing any queries that may arise and to make sure that Compu b is getting the most out of the easily modified, customer-friendly Blueface features. All of this means that the Blueface and Kerio Operator combination is an easy and affordable way for a small, multi-site business such as Compu b to present themselves professionally with effective and customer-friendly big-business features.
WhatClinic.com
The Customer
WhatClinic.com helps people find the right clinic for the treatment they want. Their site services over 12 million users every year, and sends over half a million qualified enquiries to clinics in almost 100 countries annually.
In 2012 WhatClinic.com rolled out a fully localised service to Brazil. The same year, the number of clinics registering to use WhatClinic.com rose by 47% worldwide, with strong overseas growth driving over 80% of WhatClinic.com revenue.
The Challenge
With a growing team of 40 at their busy Dublin HQ making a high volume of national and international calls, WhatClinic.com needed telephony that was reliable, cost effective and adaptable. They had experienced problems with call quality with their previous telecoms supplier and reliability of service was key. Their preference was to monitor charges in real time, and ease of set up was also important.
The Solution
Blueface proposed a comprehensive Cloud Telephony solution for WhatClinic.com with virtual phone lines and a range of geographic numbers in Ireland and the UK, delivering inbound calls to their HQ in Dublin. Voicemails can be received by email as well as on-phone, ensuring that messages are received promptly, even if the recipient is not in the office.
WhatClinic.com can control and customise their Blueface account controlled through an online user-interface and real-time online billing here makes monitoring spend easy as calls show up instantly. Great value Blueface international call rates also help to keep costs down as WhatClinic.com continues to expand its global operations.
Conclusion
WhatClinic.com is a shining example of an innovative, ambitious Irish company that is breaking new ground and bringing value to their partners and customers around the world. Blueface is delighted to work with this Irish success story and we look forward to seeing them scale even more over the coming years.
Case-Mate
The Customer
Case-Mate designs and manufactures fashion-forward mobile accessories for a variety of smartphones, readers and tablets. Case-Mate products are sold in 80 countries around the world and the company has a number of high-profile retail partnerships, helping them to bring their products to high-street stores around the world. Their online case customization tool allows users to design their case with licenced artwork from graphic artists and musicians. This customer friendly and market leading innovation has won several awards including a 2010 Webby Award.
The Challenge
Case-Mate was founded in 2006 in Atlanta, Georgia and the company decided to open its European HQ office in Ireland in 2011. Case-Mate wanted a low-cost but feature-rich telephony solution for this site as it is essential for their staff to stay connected to Sales and Manufacturing contacts worldwide. They approached Blueface to find out more about our business telephony offerings. Blueface worked with Case-Mate representatives to analyse their telecoms needs and usage and come up with a compelling solution in terms of price and service. Our Sales team evaluated how communications were being used within Case-Mate by examining bills and taking the input of staff in various functions.
The Blueface Solution
Blueface provided Case-Mate with virtual phone lines and Irish inbound numbers. As their Irish operation has grown over the last 12 months, Case-Mate have been able to add extension numbers to their Blueface call plan easily and free of charge. Case-Mate also uses the novel Blueface Fax-to-Email service. This means that faxes are delivered as emails to a nominated address and from there they can be forwarded and stored easily.
Case-Mate is both a fashion and a utility brand which has become known as a leader in its field. Blueface is delighted to work with this highly original and contemporary company and we look forward to supporting their European growth in the coming years.
Daft.ie
The Challenge
A couple of years ago we had an issue with our Eircom line, it went down for a few days due to a fault somewhere and it affected business, So we looked at a number of different telecoms companies that could offer us a solution and Blueface seemed to fit all our needs.
Blueface and your business
We have a specialized call router which automatically selects the provider for each type of call, i.e. we use Blueface for making international calls a lot, so the router is set to use Blueface when we need to make calls outside of Ireland. We signed up to one of Blueface’s Ireland / UK unlimited plans which saves us money and allows us to make calls to the UK for no additional cost.
Features and Benefits
After using the service for a while we asked Blueface to provide us with a Polish Geographic number so that we could acquire business in Poland. The geographic number allows us to have a locally listed number in Poland which once called is routed to our Dublin office where we have customer service agents on hand to deal with their requirements.
The main features we use are Blueface’s simple to use call-hunting and call routing system which can be managed by ourselves depending on our requirements. I would stress that in order to have good call quality for 15 simultaneous calls you need to have a good broadband connection which is why we run on a fibre system with QoS* enabled for voice traffic.
Solutions
We have approximately 14 or 15 simultaneous calls operating at any one time which means that an effective phone service is imperative to the effective running of our business. We have a number of fail over systems in place should any issues arise and Blueface play a key role in this, they provide an extra life line if we were to ever have issue with our Eircom line again.
All in all, we are very happy with the Blueface service, they are very important to the efficient running of our business. The service was simple to set up we would have no issues recommending it to another business.
Mick's Garage
"Yes I would recommend Blueface for the lower call costs and professional phone system for just a few quid"
The Challenge
Mick's Garage required a flexible cost effective phone service that would cater for their remote staff as well as those based in the office. Blueface provided the business with a central account with an extremely cost effective solution and also provided UK geographic numbers for their customers in the UK to call at a local charge.
Mick's Garage is an Irish owned and operated company who are Ireland’s largest provider of car parts and accessories. Founded in 2004 Mick's Garage sells car parts and accessories online, delivering across Ireland, the UK and mainland Europe.
Blueface and your business
Michael Crean, Operations Manager at Mick’s Garage was recommended Blueface by a friend and felt that our service was very easy to get set up. What attracted Michael initially were the low call costs and getting a professional phone system for a fraction of the regular price.
Features and Benefits
Mick's Garage have been allocated a series of UK Geographic numbers allowing their UK customer base to contact them by phone for the price of a Local call. This increases the incentive within the customer to call Micks Garage as well improving efficiency by having one hub, where all customer communications take place.
Employees at Micks garage can take their phone number anywhere without ever having to worry about Telecoms exchanges or moving their number, the company's IP network will always move with them.
Result
Michael estimates that Blueface have saved Mick’s Garage over 80% compared to a regular phone provider and would recommend Blueface to other businesses:
Initially Michael admits to having reservations about using IP communications but those are a thing of the past now that he has a professional, cost effective and proven telephony system in place.
Jackie Brown Medical
"Compare ringing Eircom customer service with Blueface customer service...There is no comparison!"
The Challenge
To provide a modern, efficient communications package that would improve customer service, reduce costs and help the recruitment team manage their client base more effectively. Jackie Brown Medical Ltd expressed a need to add ‘work from home’ functionality to their package to allow employees to remain in contact with the office without the need for expensive telephony systems at home.
Blueface and your business
After consulting with Jackie Brown Medical Limited, Blueface recommended using an EPBX which acts as a base station for their existing cordless phones. It gave them the flexibility they needed without any additional outlay for telephony hardware.
Features and Benefits
Ian at Jackie Brown Medical cited the ‘work anywhere’ flexibility that came from moving to an IP network was extremely useful. He also cited Blueface’s excellent customer service and considerable lower international call costs as a massive benefit.
Solutions
Blueface provided Jackie Brown with all the information they required regarding costs, call quality, phone numbers, features and whether or not an additional service provider would be required. Jackie Medical group now benefit from the numerous features and services that Blueface offer such as paperless faxing; where the fax is sent straight to email which reduces costs by not having a fax machine or need for additional paper.
The company also benefits from have several lines on the same number allowing for differentiation between personal and business calls during the early morning or late evening, something which was proving difficult with their previous supplier. Jackie Brown Medical expressed that they would recommend Blueface to other businesses and colleagues.
Viking Splash Tours
"The service is affordable and flexible. Up and running within minutes."
The Challenge
Viking Splash Tours were looking to maintain the same call quality and reliability of their existing Telecommunications provider with a more flexible and ideally, more cost-effective service. They needed a company that could reduce the costs of mobile calls for their business, provide a flexible solution over multiple office locations without increasing the workload on their employees. In addition, they expressed their need to manage their whole service through one central business account.
Blueface and your business
After a quick consultation with Viking Splash, Blueface designed a one account, multiple location service. This allowed Viking Splash to eliminate line rental charges as all incoming and outgoing calls now take place over Blueface’s IP network, which generates significant savings for the company on an ongoing basis.
Features and Benefits
These savings come largely from 'on net' calls, which are completely free and adding features such as ‘voicemail to email’ to ensure all customer voicemail is recorded as email, and a localised geographic numbering service.
Result
Viking Splash has been making ongoing savings of between 10 and 15%, since they switched to Blueface on top of the initial elimination of line rental charges. . The result is a modern telecommunications service that will grow with the business as Viking Splash continue to expand in the future.
They find Blueface to be affordable, flexible and easy to use. Viking splash recommends Blueface as a telecommunications provider for all other businesses looking to save money on calls whilst also increasing the flexibility and technical support that the modern business demands.
