Most people are familiar with IVR applications without knowing it: they allow users to retrieve information such as bank balances or flight schedules from any telephone. Many organisations use them to identify and segment callers before connecting to a specific department. So if you have high call volumes coming through to your business, IVRs are a great way to reduce your costs and improve your customers experience.
Having an IVR means you can have your customers self-navigate to the correct department in your company, this will save you and your customer time, eliminating the need for transferring calls.
Email your request to business@blueface.ie along with your Blueface username.
€250* ex. VAT is for a standard single level IVR, customisation or special requests will be subject to a price review.