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Call Charges
Calls made are subject to a connection charge of €0.02 for the landline divert. €0.04 is charged to connect the international dial as there are two call connections involved.
Calls are charged by the second. Call charges are rounded up to the nearest tenth of a cent.
The Blueface Banter call charges include a Blueface call charge at mobile rates and Blueface international rates for each call process. For more information please refer to our rates page.
New customers must ensure there is sufficient credit in their PAYG (Pay as you Go) account or Mobile minute allocation in order to process a call. Existing customers of Blueface can use their current PAYG credit and subscription call plan for call charges for use of this service. The minimum PAYG payment is €10 in order to activate the Blueface Banter iPhone application service through your iPhone Top-Up facility.
Blueface reserves the right to amend the price of PAYG services, rates and other charges. The Blueface website will contain notification of any increase in call charges or rates. Customers will be notified via email of any rate increase.
Pay As You Go credit is a pre-payment by you to Blueface for calls not included in a monthly Call Package. It is not a loan to us by you, and we do not hold any such credit as trustee for you. Payments are not refundable. Pay As You Go credit may expire after 12 months.
The subscriber is responsible for all charges arising from the use of the Service whether or not incurred by you personally.
Geographic Numbers
The Blueface Banter Application is available for download in the Republic of Ireland only, therefore only Irish geographic number will be allocated with this service. International and 076 VoIP numbers are currently not available with this service.
Customers subscribing to this service which includes an Irish geographic number acknowledge that they are normally resident in the Irish geographic MNA (Minimum Numbering Area) that the number is requested for. It is in contravention of the Irish Communications Regulatory body directives to subscribe to a geographic number if you are not normally resident in the MNA of the Irish geographic number allocated to you.
Geographic numbers are not provided free of charge but 1 geographic number is included as part of the service.
Customers should wait to verify and test any assigned numbers prior to publishing numbers on websites, signs, telephone directories, company stationery or any other format. Blueface accepts no liability for costs where a number is subsequently shown not to work as required.
As this is a unique service in the marketplace, we recommend the customers use the current geographic provided with the service. The customer also has the option of porting their existing PSTN landline number to this service. Any queries regarding porting should be sent to porting@blueface.ie
Any queries regarding Geographic numbers should be forwarded to accounts@blueface.ie
Cancellation and Refunds
This Blueface Banter application is provided free of charge from the iTunes store.
Right of Withdrawal:
The subscriber has seven days to cancel the purchase from the date they receive their order in line with the European Communities Protection of Consumers in Respect of Contracts made by Means of Distance Communication Regulations 2001.
When you cancel your purchase under the above circumstances we will give you full refund of the remaining PAYG balance in your account within 30 days of you exercising this right to cancel. You must however do this within the seven day period.
You may contact accounts@blueface.ie to cancel any call plan you may have purchased. Please, quote your Blueface Username in this correspondence.
In the event of the iPhone being lost or stolen, Blueface does not provide refunds for mis-use of the Blueface Banter service under these conditions.
If you wish to cancel your account, you should email accounts@blueface.ie. If you have an automatic renewal payment on your account, you should log onto your account and cancel it.
Acceptable Use
Customers agree not to use any Blueface provided services for auto-diallers, telemarketing or illegal purposes.
Blueface reserves the right to cancel the service without notice if the customer is deemed to have contravened the acceptable use policy.
Blueface reserves the right to determine at its sole discretion what constitutes normal residential usage.
Blueface reserves the right to review the continuation of the service if the customer has not used the service in a 6 month period.
Service Levels
The Blueface Banter service is a GSM based service but requires a data connection for call setup and is dependent on the quality of the customer's GSM and 3G connection, and thus the quality of the voice services cannot be guaranteed in the event of power outages or other unforeseen circumstances beyond the control of Blueface.
Where quality of service issues are identified Blueface will work with customers and the customer's GSM provider to locate the problem and remedy the service issue where possible.
Blueface will endeavour to ensure that the service has a high degree of reliability, although no guarantee is made that service will be available in the event of power outages or other unforeseen events beyond the control of Blueface. Blueface does not provide compensation for any loss of service, howsoever caused. In no event will we be liable to you for any consequential or indirect losses, including but not limited to loss of revenue, profits, contracts or anticipated savings or wasted expense, or any financial loss or loss of data or liability to third parties for damage, or any general loss on account of the loss of use of the services. Blueface does not warrant that the service will meet the customer's requirements or that the operation of the service will be uninterrupted or error-free. For the avoidance of doubt, Blueface does not provide defined service levels for this service. If a fault occurs you should notify us by contacting our customer support team by phone or email.
From time to time, it may be necessary for Blueface to temporarily suspend the service during repairs, essential maintenance or alteration or improvement to Blueface's telecommunications network or otherwise. Where possible, Blueface will give the customer notice prior to such suspension of the service and Blueface will restore the service as soon as possible.
The service is provided solely for the customer's own use and the customer shall not resell the service or any part of the service to any third party.
Customer accounts set-up via the iPhone App store payment system is activated once payment has been cleared and all relevant customer details have been provided. Once accounts are set-up they are ready to be used by the customer.
Blueface cannot guarantee the security of devices used for VoIP that are placed on the public Internet by customers. Customers are advised to put adequate security in place.
Blueface does not accept any responsibility for disruption or service issues relating to Apple, iPhone or the App store.
Emergency Calls
Due to the nature of the VoIP and GSM service it is not possible to accurately determine the exact location of the caller. Callers using Blueface services for emergency calls will need to inform the operator of their physical location.
Emergency calls to 112, 911 and 999 will be directed to the emergency services but no guarantee can be made about the reliability of these calls. Customers should especially be aware that power outages are likely to render computer equipment and internet connectivity non-functional and therefore preclude use of the service for emergency calls.
Confidentiality
VoIP telephone calls are carried in the public domain over the Internet and therefore security of these calls is not guaranteed in the absence of further security measures as advised by Blueface.
Blueface will endeavour to use appropriate security measures but accepts no liability with respect to call confidentiality.
Customer Guarantee and Dispute Resolution
In accordance with ComReg Decision Notice D16/03, Blueface has established a Customer Guarantee Scheme, which sets out the minimum service quality standards that you can expect from Blueface. It is our aim to resolve all issues and complaints as quickly as possible and to your satisfaction. Blueface endeavours to respond to any billing, technical and miscellaneous complaints with ten working days of written receipt of a complaint.
It may not always be possible to resolve every issue and complaint within this timeframe. If this is the case, we will keep you regularly informed and advise you of the length of time we expect it to take. Blueface will notify you of the resolution of each complaint and retain records of your complaint for a period of not less than one year. In the event that Blueface is unable to resolve an issue within the timeframe outlined above, you will be entitled to an extension of your service.
Any customer who has a complaint with Blueface should bring it to the attention of a Blueface staff member who will endeavour to resolve the issue in the first instance. If you are unhappy with the result, you may make a written complaint to Blueface by email to info@blueface.ie or by post to:
All issues will be handled by the Blueface Customer Service Manager who will review all details with a view to resolving the issue. Issues of a particularly serious nature that cannot be resolved by the Customer Service Manager may be escalated to the Blueface Management team for further review.
With regard to any complaint, you also have the right to seek advice from other bodies including:
Commission for Communications Regulation (ComReg), Irish Life Centre, Lwr Abbey Street , Dublin 1.
Small claims court: refer to your local telephone directory under court services.
Office of the Director of Consumer Affairs: 4 Harcourt Road, Dublin 2.
We have taken care in the preparation of the content of this application and the system for fulfilling your accepted order. We shall not be liable for any losses or claims arising directly or indirectly from use of application or purchase by you through this application of any products.
Any links on this website to other websites are provided for your interest only and we have no control over these sites and therefore no responsibility or liability for their content or services supplied through them. Any link to such sites does not imply any endorsement of content or service.
Copyright and Use of Material
All information, data, text, images, graphics, artwork and the selection and arrangement of same as well as links, software and source code on the Blueface Banter application and website are subject to the copyright of Blueface. All rights are reserved. No part of the application and website may be reproduced in any form or by any means without our prior written consent except for the sole purpose of placing an order or corresponding with us. Our name and logo and all related product names and logos are our trade names/trade marks and may not be used without our prior written consent.
Applicable Law
These terms shall be governed by the laws of the Republic of Ireland, and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts to settle any disputes which may arise in connection with these terms and conditions.
Terms
Your use of the service shall be deemed to be an acceptance by you of these terms of service.
Blueface reserves the right to revise the terms at any time. Blueface shall indicate on its website the date of the last revision of the terms. Such changes will take immediate effect when they are posted on the website or upon 21 days notice.
Contact Details
Blueface's primary contact method for the Blueface Banter Service is by email. All customers are required to provide Blueface with their most up to date contact email addresses as part of the terms of service.
You warrant that any information provided by you when placing your order is up-to-date, accurate in all material respects and is sufficient for us to fulfill your order; and that you have the legal capacity to enter into a contract. You are responsible for maintaining and promptly updating your account information as necessary to ensure accuracy and completeness. The personal data that you provide when subscribing to the service (Registration Details) shall be true, accurate and complete. You agree to inform Blueface of any changes to your registration details immediately by email to accounts@blueface.ie.
