The toolbox is similar to having your own virtual mini phone system. It lets you manage your preferences for call forwarding, Voicemail and SIP. You can access it by logging in to your Blueface account and selecting Toolbox from the customer menu.
When the toolbox page loads you will be presented with the Forwards page by default. To the left you will see a side menu which gives you access to Voicemail and SIP preferences.
This tool allows you to create call forwarding rules for all your phone numbers (excluding Blueface extension numbers). You can forward all your calls to your mobile or have calls divert to another number if your main telephone phone line is busy.
Manage your voicemail settings: email address and PIN.
The SIP tool lets you manage your SIP accounts. You can update your password, your DTMF settings and your PSTN Caller ID.
You can also add another SIP account. This is useful if you have purchased a second SIP device (for example a SIP enabled mobile phone).
All your phone numbers are displayed at the top of the Call Forwarding page. Any numbers that can have forwarding rules applied to them will have a selectable radio button beside them.
You can change the forwarding preferences for a number by selecting the radio button next to it (A). The text fields below will automatically populate (B).
The 1st normal forward will always be: SIP/your_username. This is the default setting for the number to ring normally.
Use Normal Forwards to receive your phone calls on more than one phone and redirect calls.
If you would like all your calls to forward to another phone number or SIP account enter the number or SIP details in the 1st Normal Forward.
If you would like incoming calls to ring your Blueface phone and another line at the same time: leave SIP/your_username in the 1st Normal Forward, then enter the alternative number or SIP account in the 2nd Normal Forward. Both will now ring simultaneously until a line is answered.
To forward all your calls to an Irish mobile number: Type your mobile number in the following format 00353861234567 (do not type any spaces) in the 1st Normal Forward.
To ring your Blueface phone first and your Irish mobile number at the same time: Leave SIP/your_username in the 1st Normal Forward and enter 00353861234567 in the 2nd Normal Forward.
You have the option to enter a 3rd forward in 3rd Redirect in the same format as above.
Remember to click Save to commit your changes. The status feedback will tell you if your update has been successful.
All unanswered calls will be redirected to your voicemail or disconnected depending on your voicemail preferences.
This forwarding preference will ring if your Blueface phone does not register and becomes unavailable. This can happen if there is an interruption in your broadband service or if there is a power outage. You can divert calls to another SIP account or phone number.
If you would like your mobile phone to ring if your Blueface number becomes unavailable: Leave SIP/your_username in the 1st Normal Forward and enter 00353861234567 in the 1st Unavailable Forward.
You have the option to enter a 2nd forward in the same format as above.
Remember to click Save to commit your changes. The status feedback will tell you if your update has been successful.
All unanswered calls will be redirected to your voicemail or disconnected depending on your voicemail preferences.
Busy forwards will take effect if you are already on the phone and you have another incoming call. You can divert the call to another phone number or SIP account.
If you would like your colleague's number to ring if your Blueface number is busy: Leave SIP/your_username in the 1st Normal Forward and enter 0035317654321 in the 1st Busy Forward.
You have the option to enter a 2nd in the same format as above.
Remember to click Save to commit your changes. The status feedback will tell you if your update has been successful.
All unanswered calls will be redirected to your voicemail or disconnected depending on your voicemail preferences.
Incoming calls by default will be directed to your voicemail if there is no answer from your phone.
Remember to click Save to commit your changes. The status feedback will tell you if your update has been successful.
Click the Voicemail button on the left side menu to access your voicemail settings. To change the email that your voicemails are sent to: simply type in a new address and click save. You can also change your voicemail PIN by clicking 'Generate Random' and click save.
You can have your Blueface account registered at home, at the office, on a laptop or on a SIP enabled mobile but if you have more than one device registered with Blueface at the same time you must create a new SIP account for each one. This will ensure you have no audio issues and good call quality.
Under the SIP tab you will have a listing of all your SIP accounts with usernames, passwords, status (up or down indicated if your phone is registered or not), the last time your device registered and the SIP URI (Uniform Resource Identifier).
To add a new SIP account: click the 'Add a new SIP account' link.
Create a new username it must be different from your original one. The password can be the same.
Blueface advise that DTMF should be left at the default value: rfc2833. It is recommended that you read Blueface Forums or contact Blueface Support before proceeding with any changes to this setting.
Click the small edit (pencil) icon beside the SIP account you wish to edit.
Remember that editing your SIP account password does not change your password for logging in to your Blueface account. If you need to change this please go to the 'Settings' page.
If you have multiple mailboxes you can select which one you would like associated with the SIP account.
Message Waiting Indicator is a tool that tells you when you have a voicemail. This feature may not work with all phones so please check your phone's manual for compatibility.
DTMF controls the keypad tones on your phone. Blueface advise that this setting should be left at the default value: rfc2833.
The PSTN (also called POTS) Caller ID is the information that will be displayed on your callees' landline phones or mobiles. You can set this to unknown or to your geographic number.
