How do I send a fax?
How do I receive a fax?
How do I port my phone number to Blueface?
Will my new phone number be listed in the telephone directory?
How do I renew my call plan?
How do I change my call plan?
How do I top-up my call credit?
Can I travel with my Blueface phone?
How do I access and manage Voicemail?
Blueface Customer Portal
How do I send a fax?
Any Blueface customer can send a fax via email, you do not need a fax number allocated to your Blueface account.
Important
You must use the email address registered to your Blueface account to send a fax. If you want to use a different email to send faxes please contact support@blueface.ie and register another email address. If you do not do this your fax will fail.
Remember to check that your call credit must also be topped-up to send a fax.
- Open your email client and type the recipients number in the "To" field followed by @fax.blueface.ie
- Attach your fax document as a PDF or TXT file.
- Click send.
For a comprehensive guide to Fax-to-email Email-to-fax service please see Fax Service.
Related articles in the Forum:
How do I receive a fax?
If you wish to receive faxes you must get a fax number. Check and see if you have a fax number allocated to your Blueface account. You can do this by logging in and clicking My Account. All numbers associated with your Blueface account are displayed at the top of the page, you will see your fax number listed here if you have one.
Customers on the small office plan automatically get a fax number, all other business and residential customers can apply for a fax number through the online store or by emailing accounts@blueface.ie.
Important
You must set an email address for your incoming faxes. You can learn how to do this here.
For a comprehensive guide to Fax-to-email Email-to-fax service please see Fax Service.
How do I port my phone number to Blueface?
Number porting can now be done online, please refer to Number Porting for a complete guide on how to proceed.
Remember if you are reliant on your telephone supplier for your broadband connection or for your alarm system you cannot port your number to Blueface.
Related articles in the Forum and Blog:
Will my new phone number be listed in the telephone directory?
Yes, the white pages are produced annually and you will automatically be added to the directory unless you wish to have your number ex directory. You can manage these options when you log in to your Blueface account in the section Settings, Update Irish National Directory Database Options.
Non-geographic 076 numbers will not be listed in the telephone directory.
Related articles in the Forum:
How do I renew my call plan?
Renewing your call plan is easy, simply log in to your Blueface account and choose from the following options:
The Call History Page: Quick Top-up and Renewal
There are several different options on this page for renewing your call plan. Once you select an option you will be guided to the Blueface shop to process your payment.
- A Renew your call plan and top-up your call credit simultaneously.
- B Renew your call plan for one month.
- C To save more, renew your call plan for 12 months.
My Account: Auto Renew
Auto renew is a great option if you think you won't be near a computer to renew your call plan or simply if you want an automatic hassle-free way to keep your subscription active. The top of the page lists any call plans that are associated with your account.
Related articles in the Forum:
How do I change my call plan?
Changing from one call plan to another is easy, simply log in to your Blueface account and go to 'My Account'.
How do I top-up my call credit?
There are three different options for topping-up call credit:
Quick Top-up
You will find Quick Top-up at the top of the Call History page, you can top-up your call credit or renew your call plan and top-up your call credit at the same time. Once you select an option you will be guided to the Blueface shop to complete the purchase.
Automatic and Manual Top-up
You can set your call credit to automatically top-up once the balance reaches a certain amount. This tool can be found on the 'My Account' page listed under 'Your Call Credit'. Select the top-up radio button and select the amount for your automatic top-up from the drop down list. You also have the option to manually top-up just above this option.
Can I travel with my Blueface phone?
Yes, Blueface is a fully portable phone service. Traditional phone services are restricted to the geographical location where they are installed, for example the fixed line that comes into your home or business. Blueface works over any stable broadband connection which means your call plan and phone number are not fixed to a particular place. As a result anywhere there is a broadband connection you can use your Blueface account and make and receive phone calls.
Some Important Information
You can have your Blueface account registered at home, at the office, on a laptop or on a SIP enabled mobile but if you have more than one device registered with Blueface at the same time you must create a new SIP account for each one. This will ensure you have no audio issues and good call quality.
For example:
If you have a phone at home and a softphone on your laptop that you use when you travel abroad you will need two SIP accounts.
If you switch-off your home phone when you travel with a softphone then you can use the same SIP account without any audio issues.
If you move house all you need to do is plug your phone into your new broadband Internet connection, you can still use the same SIP account.
You can find out how to add a new SIP account in the Blueface Toolbox Guide.
If you want to use Blueface on the move you have several options:
Use a Softphone
If you are in the habit of bringing your laptop with you when you travel a softphone is a handy way for you to make calls through your Blueface account. It's really easy to set up and it acts exactly like a normal phone on your computer desktop.
For you own convenience configure the softphone at home first, you can check to see if your settings are correct and get used to how it works.
Once you are out and about and have established an Internet connection on your computer all you have to do is start up your softphone and dial as you would normally. The softphone will automatically detect the broadband connection and be ready to use.
If you are in a public place like an Internet cafe remember to bring a headset with you if you want to talk with some privacy.
This method is convenient for:
- Public WiFi areas, like Internet cafés
- Hotels
- Mobile Broadband
USB Phone
A USB phone is another good option if you travel with your laptop. It plugs into a USB port and works in conjunction with a softphone.
The advantage of using a USB phone is that you can treat it like a normal phone: you use the handset to dial, speak and listen to calls. You must keep your computer switched on to make and receive calls.
This method is convenient for:
- Public WiFi areas, like Internet cafés
- Hotels
- Mobile Broadband
Bring Your Hardware With You
If you have a device, such as an ATA or an IP Phone, that is pre-configured to your Blueface account you can bring this with you. All you need is an active broadband connection to plug your device into and then you can start making calls. Remember you do not need to bring your computer but you will need access to the router that supplies the Internet connection to plug in your device.
This method is convenient for:
- Visiting friends*
- Working from a different office
- Moving house
*Blueface requires only a small amount of bandwidth to work so you don't have to worry about monopolising your hosts connection during your stay.
Blueface on your Mobile Phone with Fring™
Fring™ lets you use your Blueface account on your mobile phone so you can make cheap local, international, and mobile internet calls. Better still, your friends and family can call you on your local Blueface number instead of a costly mobile call.
Free Access for Blueface Phones at Bitbuzz Hotspots
Now everyone with a Blueface account can have FREE access to Bitbuzz hotspots so you can use your Blueface phone where ever you see the Bitbuzz logo. Bitbuzz operate WiFi hot-spots all over Ireland, which allows you to access the Internet, connect to your office-based systems or use email while you're out and about.
Related articles in the Forum:
How do I access and manage Voicemail?
You have a couple of options there, you can either use a phone or your computer.
Listening and managing your voicemails from your computer
Use our Visual Voicemail feature. Simply login in our website and you will see the button called 'Voicemails' in the menu. From there you can listen to your messages, download them or delete them.
Listening and managing your voicemail from your phone
Dial 171 from your Blueface phone or (01) 5242020 from any touch-tone phone. At the voice-prompt enter your Voicemail PIN. You will now hear the voicemail options menu.
If you wish to change your voicemail PIN or the email address that your voicemails go to log in to your account and select Toolbox > Voicemail. You can find a complete guide on how to use the Toolbox here.
Blueface Customer Portal
Blueface has an online account management system that gives you the most precise and up to date information available on your account. You can track call activity and top up your call credit 24 hours a day seven days a week just by simply logging in to your account. It also gives you access to call tools, account settings and payments.
Call History Page
Quick Top-up and Renewal
The Call History page also features Quick Top-up and Renewal: a handy way to top-up your call credit when it's running low and renew your subscription call plan.
Your Blueface account details are displayed at the top of this section so you can see at a glance when your call plan is up for renewal and how much call credit remains on your account.
This section makes it easy for you to top-up your call credit (A), renew your call plan for a month (B), renew your call plan and top-up call credit (C) or renew your call plan for 12 months (D). Once you select an option you will be guided to the Blueface shop to process your payment.
Call History and Filter
Call history allows you to track all incoming and outgoing calls to your Blueface phone. Every call is recorded instantly so you have a real-time call log which means you don't have to wait for a monthly bill. You can monitor how much a call costs or check and see how long you spent on the phone. Best of all it tells you exactly how much you're spending and it will let you know when and if you need to top-up your call credit.
The call filter is a handy tool that lets you sort your calls by date, caller, destination, description, rate, duration and cost. If you need a call log you can download your call history as a CSV file which can be opened in Excel or Numbers.
The call history table logs your calls with the following information:
Date (UTC+1): Lists the time of your call in standard time (Northern Hemisphere winter) +1.
Type: 
indicates incoming calls and 
outgoing calls.
Caller: PSTN caller ID, this is the number that your contact will see displayed on their phone. Incoming caller IDs will also be displayed.
Called #: This tells you the number that was dialed to reach you on an incoming call. This can be useful especially as most Blueface customers have several numbers on one account. For example an 076 number, an Irish geographic number and a Blueface Extension Number.
Destination: On an outgoing call this lists the number dialed.
Description: Describes the geographic location of the dialed number for example, Ireland - Galway, Ireland - CallSave 1850, UK National etc.
Rate: Indicates whether the call was at a peak or off-peak rate.
Duration: Will tell you the length of your phone call, if there was no answer or if the line was busy.
Rate (€/min): Indicates the rate of the call in Euro per minute.
Cost (€): Lists the total cost of the call.
Balance: Your call credit balance.
Svc: The service type, for example 
indicates a Pay As You Go call or 
represents no charge.
My Account
This page lists any phone numbers and call plans associated with your Blueface account. If you have a number from another service provider that you'd like to keep, you will also find a link to the number porting guide.
Automatic Payment & Renewal
You can monitor your call credit usage using a handy tool. This will tell you, via email, when your call credit is running low and you can set it to automatically top-up. The same tool can be used for automatically renewing a call plan.
Set your Fax Email
Set your email address for incoming faxes. You can find information on how to send a fax on Blueface's Fax Service page.
Register Cards & Invoices
You can assign a debit or credit card with your Blueface account, this will be used for all automatic top-ups and renewals. It is also securely kept on files for any future purchases in the Blueface Shop.
Customers with a subscription call plan will find information on how to set-up a direct debit.
This page also lists any invoices associated with your Blueface account that you can reference at any time.
Settings
You can do several things on the settings page:
Change your password.
Update your contact details: The email and phone number that Blueface use to contact you.
Update Irish national directory database options: Choose if you want your number listed in the phone book, you can also opt out of marketing calls and/or emails.
Toolbox (Call Forwarding, Voicemail and SIP)
The toolbox is similar to having your own virtual mini phone system. It lets you manage your preferences for call forwarding, Voicemail and SIP.
Forwards allows you to set call forwarding rules for your Blueface phone. You can forward all your calls to your mobile or have calls divert to another number if your main telephone phone line is busy.
Please refer to:Call Forwarding for a step-by-step guide on how to manage your preferences.
Voicemail allows you to manage your voicemail settings: email address and PIN.
Please refer to: Voicemail for a step-by-step guide on how to manage your preferences.
SIP allows you to manage your current SIP account details. You can update your password, your DTMF settings and your PSTN Caller ID.
You can also add another SIP account. This is useful if you have purchased a second SIP device (for example a SIP enabled mobile phone).
Please refer to: SIP for a step-by-step guide on how to manage your preferences.
My go MOBILE
Go Mobile is a service that allows you to avail of Blueface rates from your mobile or other landline phone without any additional equipment.
- Register the number that you want associated with your Blueface account. You can register up to five numbers.
- Dial the access number 01 5242029 or +442 071 006732 from the UK.
- At the voice prompt: "please enter the number you wish to dial" enter your destination number.
You can delete and add numbers as you need them but remember you can only have 5 numbers associated with your Blueface account at any one time. You can also add/amend your Go MOBILE Quick-Dial Favourites on this page.
Conference
Conference give you access to Blueface's call conferencing tool. It is free to use by all Blueface users. The information below will guide you through the simple user interface.
Creating a Conference
The initial conference screen will display the Create button; unless you have an existing conference already created in which case you will be taken straight to it. To create a new conference click the button and your conference room will immediately be created and ready for use. The conference room access numbers are shown in the bottom right of the display: 015242333 can be called from any phone whereas 3333 can be called from a Blueface phone only. The Blueface number is a free call but the 01 5242333 will cost the caller at the rate they are charged for calls to a Dublin landline. The conference room number and PIN are also displayed on the bottom of the screen and they will be requested after dialing into the access number.
Locking a Conference
Locking a conference will prevent any more users from being able to dial in. If an attempt is made to do so the call will not connect. Unlocking a conference re-opens the conference and allows users to call in.
Muting a Conference
Muting a conference mutes or unmutes all current members of the conference at once. It will only apply to current conference users. Any callers that join after a mute operation will be unmuted. The icon for each user will display whether they are currently muted or not. In addition to the conference wide mute and unmute operation individual users can also be muted by using the drop down menu on their icon.
Adding a Chair
The conference will start with an initial capacity of 5 users. This can be increased up to a maximum of 8 by clicking the Add Chair button.
Exiting the Conference
Exiting a conference will delete the conference room and remove all connected users. Only confirm this operation if your conference is over and you are happy for all callers to be disconnected.
Active User Menu
Once users join the conference an icon will be activated for them and user specific mute and kick operations will be possible. A mute operation will prevent the user from being able to talk in the conference but they will still be able to hear other users. Kicking a user will remove them from the conference. When a user is kicked an audio message will be played to them informing them they have been kicked from the conference. An additional confirmation screen will be displayed for a kick operation in order to avoid accidental removal of a caller.
Text
You can send SMS text messages from your Blueface account. All you need is some call credit and you can send a text to any mobile number. All mobile phone numbers entered into My Contacts will appear on this page ready for you to browse and send messages to.
My Contacts
Store the Store the numbers you use the most online. My Contacts is a great way to keep all the people you know organised. You can add a business name, multiple contact numbers, an email address and notes to each entry. Texting with Blueface is also easier any mobile phone number that your enter in My Contacts will also list on the Text page.
Block
Block bars outgoing calls to international destinations. Simply select the destination country you wish to bar and click Block.
Related articles in the Forum:
