A couple of years ago we had an issue with our Eircom line, it went down for a few days due to a fault somewhere and it affected business, So we looked at a number of different telecoms companies that could offer us a solution and Blueface seemed to fit all our needs.
We have a specialized call router which automatically selects the provider for each type of call, i.e. we use Blueface for making international calls a lot, so the router is set to use Blueface when we need to make calls outside of Ireland. We signed up to one of Blueface’s Ireland / UK unlimited plans which saves us money and allows us to make calls to the UK for no additional cost.
After using the service for a while we asked Blueface to provide us with a Polish Geographic number so that we could acquire business in Poland. The geographic number allows us to have a locally listed number in Poland which once called is routed to our Dublin office where we have customer service agents on hand to deal with their requirements.
The main features we use are Blueface’s simple to use call-hunting and call routing system which can be managed by ourselves depending on our requirements. I would stress that in order to have good call quality for 15 simultaneous calls you need to have a good broadband connection which is why we run on a fibre system with QoS* enabled for voice traffic.
We have approximately 14 or 15 simultaneous calls operating at any one time which means that an effective phone service is imperative to the effective running of our business. We have a number of fail over systems in place should any issues arise and Blueface play a key role in this, they provide an extra life line if we were to ever have issue with our Eircom line again.
All in all, we are very happy with the Blueface service, they are very important to the efficient running of our business. The service was simple to set up we would have no issues recommending it to another business.
Mick's Garage required a flexible cost effective phone service that would cater for their remote staff as well as those based in the office. Blueface provided the business with a central account with an extremely cost effective solution and also provided UK geographic numbers for their customers in the UK to call at a local charge.
Mick's Garage is an Irish owned and operated company who are Ireland’s largest provider of car parts and accessories. Founded in 2004 Mick's Garage sells car parts and accessories online, delivering across Ireland, the UK and mainland Europe.
Michael Crean, Operations Manager at Mick’s Garage was recommended Blueface by a friend and felt that our service was very easy to get set up. What attracted Michael initially were the low call costs and getting a professional phone system for a fraction of the regular price.
Mick's Garage have been allocated a series of UK Geographic numbers allowing their UK customer base to contact them by phone for the price of a Local call. This increases the incentive within the customer to call Micks Garage as well improving efficiency by having one hub, where all customer communications take place.
Employees at Micks garage can take their phone number anywhere without ever having to worry about Telecoms exchanges or moving their number, the company's IP network will always move with them.
Michael estimates that Blueface have saved Mick’s Garage over 80% compared to a regular phone provider and would recommend Blueface to other businesses:
Initially Michael admits to having reservations about using IP communications but those are a thing of the past now that he has a professional, cost effective and proven telephony system in place.
Champion Sports contacted Blueface looking to reduce their telecoms costs, increase flexibility and simplify call management. Champion Sports were using multiple Eircom leased lines per site. This was identified as a major cost. "After trying a few providers we tested one account from Blueface and loved the setup and quality" said Philip English, System Support Manager.
Blueface continues to work with Champion Sports in improving their communications packages. The company now operates a substantial unlimited call plan from their head office with each of their 24 stores subsribing to a cost effective call plan covering local and national calls.
Champion Sports migrated all 24 stores to the Blueface IP communications network. The Blueface IP communications service provides Champion Sports with additional voice capacity in each location without the leased line overhead, while maintaining free inter-store calls. A project of this type can be quite complex but the Blueface team were there every step of the way. As Philip pointed out "…apart from the savings, the support has been first class".
Champion Sports have successfully migrated to the Blueface network and will enjoy savings of over €8000 in the first year. The expensive leased line service was abandoned in favour of the vastly more efficient Blueface.ie system.
In a multi-store environment like that of Champion Sports the savings can be enormous – Philip’s case is just one of many where firms are turning away from expensive analogue services in favour of the cost-effective efficiency of Blueface.ie IP Communications.
To provide a modern, efficient communications package that would improve customer service, reduce costs and help the recruitment team manage their client base more effectively. Jackie Brown Medical Ltd expressed a need to add ‘work from home’ functionality to their package to allow employees to remain in contact with the office without the need for expensive telephony systems at home.
After consulting with Jackie Brown Medical Limited, Blueface recommended using an EPBX which acts as a base station for their existing cordless phones. It gave them the flexibility they needed without any additional outlay for telephony hardware.
Ian at Jackie Brown Medical cited the ‘work anywhere’ flexibility that came from moving to an IP network was extremely useful. He also cited Blueface’s excellent customer service and considerable lower international call costs as a massive benefit.
Blueface provided Jackie Brown with all the information they required regarding costs, call quality, phone numbers, features and whether or not an additional service provider would be required. Jackie Medical group now benefit from the numerous features and services that Blueface offer such as paperless faxing; where the fax is sent straight to email which reduces costs by not having a fax machine or need for additional paper.
The company also benefits from have several lines on the same number allowing for differentiation between personal and business calls during the early morning or late evening, something which was proving difficult with their previous supplier. Jackie Brown Medical expressed that they would recommend Blueface to other businesses and colleagues.
Viking Splash Tours were looking to maintain the same call quality and reliability of their existing Telecommunications provider with a more flexible and ideally, more cost-effective service. They needed a company that could reduce the costs of mobile calls for their business, provide a flexible solution over multiple office locations without increasing the workload on their employees. In addition, they expressed their need to manage their whole service through one central business account.
After a quick consultation with Viking Splash, Blueface designed a one account, multiple location service. This allowed Viking Splash to eliminate line rental charges as all incoming and outgoing calls now take place over Blueface’s IP network, which generates significant savings for the company on an ongoing basis.
These savings come largely from 'on net' calls, which are completely free and adding features such as ‘voicemail to email’ to ensure all customer voicemail is recorded as email, and a localised geographic numbering service.
Viking Splash has been making ongoing savings of between 10 and 15%, since they switched to Blueface on top of the initial elimination of line rental charges. . The result is a modern telecommunications service that will grow with the business as Viking Splash continue to expand in the future.
They find Blueface to be affordable, flexible and easy to use. Viking splash recommends Blueface as a telecommunications provider for all other businesses looking to save money on calls whilst also increasing the flexibility and technical support that the modern business demands.
